We Love a Chat at Noir… But There’s a Lot Happening Behind the Scenes!

One of the things we love most about running Noir is the relationships we’ve built with our clients.

Some of you have been with us for years. We know your preferences, we recognise your number when you call, and quite often a quick booking enquiry turns into a good old catch-up!

And truthfully? We wouldn’t want Noir to become an agency where you feel like just another number.

That personal relationship is part of who we are.

But as Noir has grown, so has the number of calls, messages, enquiries and bookings our team handles every day. So we wanted to give you a little peek behind the scenes — and ask for your help in allowing us to give every client the same level of attention.

What Happens When You Contact Noir?

When you call or message us, there can be quite a lot happening at the other end that you don’t necessarily see.

Our team may simultaneously be dealing with new enquiries, arranging appointments, confirming availability, coordinating existing bookings and responding to clients who are waiting for information.

And because we pride ourselves on being responsive, we don’t like leaving anyone waiting unnecessarily.

That’s why, particularly during our busiest periods, you may notice that we try to keep conversations focused on what you need help with.

We’re not trying to get rid of you — promise!

We’re simply conscious that somebody else may be waiting for us too.

We Still Want You to Call Us

We really want to emphasise this.

Please don’t read this and think, “Oh, I won’t ring them anymore!”

That’s absolutely not what we’re saying.

If you have a question, need advice, want to discuss a booking or aren’t quite sure what you’re looking for, talk to us.

We would always rather have a proper conversation and make sure everything is right than have somebody book something they’re unsure about.

We’re simply asking for a little consideration during busy periods.

Helping Us Share Our Time Fairly

The best way we can continue offering the personal Noir service our clients know us for is by trying to distribute our time fairly.

If one conversation becomes particularly lengthy when we’ve answered everything relating to the booking, it can mean several other people are waiting to receive the same help.

And we don’t think that’s fair.

So while we absolutely love a chat, sometimes we may need to politely bring a conversation to a close and move onto the next enquiry.

Please don’t ever take that personally.

It simply means we’re trying to look after everyone.

Want to Make Your Booking Even Easier?

If you’re contacting us about an appointment, it really helps if you already have an idea of your preferred date, approximate time, location, duration and who you’d like to see.

Don’t worry if you don’t know all of that — we’re always happy to help you decide.

But having a few details ready can make the process quicker for you and allows our team to check availability straight away.

The Personal Service Isn’t Going Anywhere

As Noir continues to grow, one thing we never want to lose is the personal service that helped build the agency in the first place.

We want our regular clients to feel recognised and valued, and we want somebody contacting Noir for the very first time to receive exactly the same warmth and attention.

So yes — keep calling, keep messaging and keep chatting to us.

All we ask is that you remember there may occasionally be another Noir client patiently waiting on the other side.

Thank you for helping us give everyone a little piece of our time. ❤️

The Noir Team
Professional • Discreet • Personal